How Customer Service Strategies Change

by Kevin Wallenbeck November 2, 2011 13:25

As we all know business models and service strategies can evolve over time, and at the end of the day is it about the almighty dollar or the greater good?

You can swing to the almighty dollar and service begins to stink.  Or you can focus on the greater good and not making any money.  I think there is a middle ground and to be successful you have to find it and stick with it.

InteractRV, the rv website design company I co-founded in 2003, has used Rackspace.com as their hosting partner for years.  In the beginning they were a smaller, privately held company bending over backwards to make sure things were right and easy to use.  Then a couple of years ago they went public and they just didn't focus on the fantastic service any longer.  The account managers began treating us as a number and their product/service offerings began evolving into a one-size fits all approach.

I'm not sure if they did it for the dollar, but my gut tells me as much.  What the whole process did do for me was open my eyes to make sure that as InteractRV grows servicing more customers that we are sure to maintain our premier level of service.

We will learn lessons and products/services will continue to evolve.  Some may make sense and we'll continue and some may not.  But at the end of the day we need to be available, listen to our customers, and help each one be successful in the best way for them.

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Category: Business

Cool New Reminder Option for Husbands

by Kevin Wallenbeck October 19, 2011 22:53

I discovered this pretty cool new reminder service out there for husbands called HubbyMinder.  Looks like there site is still in progress but from what I read about it ... way cool.  Keep an eye on it at HubbyMinder.com

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Category: Personal

Slapped by a Panda

by Kevin Wallenbeck July 28, 2011 13:29

InteractRV, the company I co-founded in 2001, does alot of search engine optimization and other Internet marketing strategies/tactics to help clients improve.  We also run a handful of consumer facing websites like www.RVingPlanet.com and www.UsedRVsForSale.com.  RvingPlanet focus on rv sales and reviews of new RVs while UsedRVsForSale focuses on just used rvs.

Back in February the traffic on RVP took a nose dive ... it was a panda slap.  Google had updated its search algorythmn in an attempt to get better quality site rankings.  Unfortunately, it also affected good quality sites.  We are following their suggestions for getting our site whitelisted and I'm confident we will achieve that.

What good came out of the whole thing is that there now is a list existing of what a site needs to do not to get panda slapped.  The better side to the list is alll the things to do to get ranked better by search engines.

If interested you can read all about in this great article here.  Best of luck!

 

August 18, 2011 Update

Another great article here

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Category: Business

Pause ... Breathe ... Perspective

by Kevin Wallenbeck July 14, 2011 11:13

I get stressed.  We all get anxious about certain things at certain times.  Some more than others.

I have a wonderful wife that helps me to pause ... breath ... and get perspective on life.  How does she do it?  She's patient with me and I am thankful for her.

We all get a little tweaked now and then.  Sometimes for good reasons and sometimes we just lose perspective.  I have coleagues that do this with me and after a phone call all is seems to be better.

Imagine if we were all left to our own devices and had no one willing to listen and be patient with us.  Life would just be plain harder.  I'm reminded that God is our great comforter ... always ready to listen ... always available.

Feelin a bit tweaked today?  Pause ... Breathe ... and get Perspective.

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Category: Personal

One of the Hardest Things to Do

by Kevin Wallenbeck June 28, 2011 14:23

For a few months now we've been searching for a new graphic/web designer to join our team.  When we hire folks we have a process we go through to identify road blocks at any given point.  We recently had a gal who made it almost through the entire process, but in the end we didn't feel she was a fit for our needs/style.  She had a fantastic atittude and communicated very effectively.  She would have been a great fit from a company culture standpoint.  But as we were going through the process there was one thing that kept rearing its ugly head.

Big picture she seemed to 'get our style', but in the fit and finish the 'snap' just wasn't there.  We probably gave more chances than we should have because she was such a great cultural fit for us.  However, we also need skills and abilities that align well with the detail and style that we demand of ourselves.

It was a hard decision to make, but trying to fit an oval into even a round hole usually doesn't work out.  So after hours of interviewing, money spent on sample projects, we are back to the drawing board, but confident we made the right decision and that is one of the hardest things to do.

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Category: Business